Terms of Service

Sahaya (“Sahaya”, “we”, “us”) provides an AI-assisted workspace for running a business’s back office — money, goods, and people. These terms govern your use of the service at app.sahayaos.com and the channels connected to it (WhatsApp, email, the Tally sync agent). By creating a workspace or using the service, you agree to them on behalf of the business you represent.

Sahaya captures your business documents and activity, drafts and posts accounting entries, reconciles accounts, prepares GST and other statutory workings, tracks stock and operations, and assists with payroll and people records. AI agents do much of this work automatically, under the configuration, approvals, and review settings you control. Every action — by you, your team, or an agent — is recorded in an audit trail you can inspect at any time.

Sahaya is a tool, in the same way accounting software has always been a tool. The books of account, records, returns, and reports maintained in Sahaya belong to your business, and responsibility for their accuracy and for everything filed or paid on their basis stays with you — and, where applicable, with the chartered accountant or professional who advises you.

In particular: tax returns are signed and filed by the taxpayer; salaries and statutory payments are approved by the employer; we do not audit, certify, or sign anything. What we provide is the work product and the evidence — drafts, postings, reconciliations, tie-outs against filed returns, and a complete trail of who (or what) did each step and from which source document — so that you and your CA can review, correct, and approve with confidence. Sahaya does not provide accounting, tax, legal, or investment advice.

Keep your sign-in credentials and API keys confidential; you are responsible for activity under your workspace, including team members and connected channels you authorise. Use the service only for lawful business purposes. Don’t attempt to break, probe, or overload the service, misrepresent your identity, or use it to process data you have no right to process.

Paid plans are billed as a subscription at the prices shown at the time you subscribe, plus applicable taxes. Refunds and cancellations are governed by our Refund Policy. We may change prices with at least 30 days’ notice; changes apply from your next billing cycle.

Your business data is yours. You can export it at any time, and our Privacy Policy describes what we collect, how it is processed (including by our AI providers), how long statutory records are retained, and your rights under Indian law, including the Digital Personal Data Protection Act, 2023.

We work to keep the service available, accurate, and fast, but it is provided “as is” and “as available”. We do not warrant that it will be uninterrupted or error-free, and we may modify features with notice where the change is material. Scheduled maintenance and factors outside our control (upstream providers, telecom, government portals) can affect availability.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the service is limited to the fees you paid us in the twelve months preceding the claim, and we are not liable for indirect, incidental, or consequential losses — including tax demands, penalties, interest, or losses arising from filings, payments, or business decisions made on the basis of records maintained in the service. Nothing in these terms excludes liability that cannot be excluded under Indian law.

You can cancel your subscription at any time; access continues until the end of the paid period. We may suspend or terminate a workspace for non-payment, for breach of these terms, or where required by law — with notice wherever practicable. After termination you have 30 days to export your data, after which we may delete it, subject to statutory retention obligations described in the Privacy Policy.

We may update these terms; material changes will be notified in-app or by email and apply prospectively. These terms are governed by the laws of India, and disputes are subject to the exclusive jurisdiction of the courts at the operator’s registered place of business in India.